Here, in Sydney, buildings are failing.
Sinking into the ground.
Leaking like sieves.
Subject to contamination.
Buildings are failing us. Homes that can’t be lived in.
There’s a shame game. Fingers pointed. How many fingers you got?
There’s buildings to be fixed. There’s a now urgent scramble to fix the systems that allowed failure.
Failure is not an option.
It’s a matter of trust. No trust. No sales. No housing industry. Economic shambles.
Trust, is all.
Trust is never built in one step but can be lost in one.
Trust is built over time. Trust is established through multiple actions, through repeated delivery or repetition. Trust is earnt. We trust repeated positive reviews. We trust how others respond. Trust is current, but impossible without a history.
Trust is a chain. It is built link by link. The longer the chain, the greater the trust, it remains only as strong as its weakest link.
We trust someone who is vulnerable, who is able to admit and own fault, who shows they can learn and sincere in a care-full promise. They begin small, but generously.
We mistrust those that shimmy and dodge, that speak of great things, making promises they can’t or won’t keep. They begin big and selfishly.
How then might we rebuild trust?
We do it generously, link by link. Hubris and shaming have no part. We do not stop until every link is as strong as its neighbour.
Trust in an industry, requires all to be trusted and trustworthy. No weak links.